Sunday, 12 April 2015
If you are unable to use WhatsApp and you are receiving the following message: “Your number ... is no longer allowed to use our service” this means that your WhatsApp account has been banned.
We ban accounts if we believe the account activity is in violation of WhatsApp Terms of Service. Please review WhatsApp Terms of Service to learn more about the appropriate uses of WhatsApp.
Be aware that the following actions are in violation of WhatsApp Terms of Service:
- Sending ads or any other form of commercial solicitation.
- Sending spam or unsolicited messages.
- Submitting content (in the status, profile pictures or messages) that is unlawful, obscene, threatening, harassing, hateful, racially or ethnically offensive or otherwise inappropriate.
- Being annoying to other users.
- Being a repeat infringer.
- Using an automated system or an unauthorized / unofficial client application to send messages through WhatsApp.
We may not issue a warning before banning your account. If you think your account was banned by mistake you can email us and we will look into your case.
72 hours after your account has been been banned, your friends will no longer be able to see you in their Favorites / Select contact lists.
Please note that WhatsApp reserves the right to refuse service for any reason without prior notice, at our sole discretion.
Why am I seeing the message “You’re temporarily banned from WhatsApp"?
If we suspect that your account activity constitutes an abuse of WhatsApp system, your account will be temporarily banned from using WhatsApp. You will receive a warning message in the app that contains the duration of this temporary ban.
During the temporary ban you will not be able to access any part of your WhatsApp account. You will be able to use your account again after the countdown timer runs out.
To receive more information about this temporary ban, tap on the “Learn more” option you see on screen.
Activity that can lead to this temporary ban includes:
- Sending too many messages to users who do not list you in their address books. Make sure that you ask all of your WhatsApp contacts to add your current number to their address books.
- Being blocked by too many people in a short period of time. Make sure you only communicate with people who want to receive messages from you.
- Creating too many groups that contain users who do not list you in their address books. Make sure that you ask all of your WhatsApp contacts to add your current number to their address books.
- Sending the same message to too many people. Use Broadcast Lists to send the same message to your contacts.
- You may have violated WhatsApp Terms of Service.
You need to send Whatsapp an email (support@whatsapp.com), tell them you had no idea about the third party app infringement. Include your name, location also your phone number in this format: + Country Code Phone Number and your device model.
